Shipping Policy
We ship domestically, and internationally to Singapore, Brunei & Hong Kong

Domestic Shipping (Malaysia)
We ship orders throughout Malaysia using trusted courier partners.
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Processing Time
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Orders are processed within 1–3 business days.
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Orders placed on weekends or public holidays will be processed on the next working day.
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Delivery Time
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Peninsular Malaysia: 2–5 business days
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Sabah & Sarawak: 3–7 business days
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Shipping Fees
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Shipping fees are calculated at checkout based on your delivery location and parcel weight.
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Tracking
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Once your order is shipped, you will receive a tracking number via email or WhatsApp.
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International Shipping
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We currently offer international shipping to the following countries:
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Hong Kong
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Singapore
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Brunei
More countries will be added soon.
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Processing Time
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International orders are processed within 1–3 business days.
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Estimated Delivery Time
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Hong Kong: 5–10 business days
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Singapore: 3–7 business days
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Brunei: 5–10 business days
Delivery times may vary depending on customs clearance, public holidays, or courier delays.
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Shipping Fees
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International shipping rates are calculated at checkout.
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Rates are based on courier charges, parcel weight, and destination country.
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Customs & Import Duties
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International customers are responsible for any customs fees, taxes, or import duties, if applicable.
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Tallow Wonder is not liable for delays caused by customs inspections or procedures in the destination country.
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Order Issues, Lost Parcels & Damage
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If your parcel is delayed, lost, or arrives damaged, please contact us within 7 days with your order number so we can assist you.
We will help file a claim with the courier if necessary.
Please note that courier investigations may take several working days.
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Incorrect Shipping Information
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Please ensure your shipping address is complete and accurate.
Tallow Wonder is not responsible for:
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Parcels shipped to the wrong address provided by the customer
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Failed deliveries due to incomplete or incorrect addresses
If the parcel is returned to us, customers may be required to pay for reshipment.
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Shipping Restrictions
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We do not ship to PO Boxes (for international orders).
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Hazardous or prohibited items are not included in our products, but customs officers reserve the right to inspect parcels.
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