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Shipping Policy

We ship domestically, and internationally to Singapore, Brunei & Hong Kong

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Domestic Shipping (Malaysia)

 

 

We ship orders throughout Malaysia using trusted courier partners.

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Processing Time

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  • Orders are processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

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Delivery Time

 

 

  • Peninsular Malaysia: 2–5 business days

  • Sabah & Sarawak: 3–7 business days

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Shipping Fees

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  • Shipping fees are calculated at checkout based on your delivery location and parcel weight.

 

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Tracking

 

  • Once your order is shipped, you will receive a tracking number via email or WhatsApp.

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International Shipping

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We currently offer international shipping to the following countries:

 

  • Hong Kong

  • Singapore

  • Brunei

 

 

More countries will be added soon.

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Processing Time

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  • International orders are processed within 1–3 business days.

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Estimated Delivery Time

 

  • Hong Kong: 5–10 business days

  • Singapore: 3–7 business days

  • Brunei: 5–10 business days

 

 

Delivery times may vary depending on customs clearance, public holidays, or courier delays.

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Shipping Fees

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  • International shipping rates are calculated at checkout.

  • Rates are based on courier charges, parcel weight, and destination country.

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Customs & Import Duties

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  • International customers are responsible for any customs fees, taxes, or import duties, if applicable.

  • Tallow Wonder is not liable for delays caused by customs inspections or procedures in the destination country.

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Order Issues, Lost Parcels & Damage

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If your parcel is delayed, lost, or arrives damaged, please contact us within 7 days with your order number so we can assist you.

 

We will help file a claim with the courier if necessary.

Please note that courier investigations may take several working days.

 

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Incorrect Shipping Information

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Please ensure your shipping address is complete and accurate.

Tallow Wonder is not responsible for:

 

  • Parcels shipped to the wrong address provided by the customer

  • Failed deliveries due to incomplete or incorrect addresses

 

 

If the parcel is returned to us, customers may be required to pay for reshipment.

 

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Shipping Restrictions

 

  • We do not ship to PO Boxes (for international orders).

  • Hazardous or prohibited items are not included in our products, but customs officers reserve the right to inspect parcels.

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TALLOW WONDER SDN BHD

Lot 4868-E, Jalan 1/67B, Off Jalan Mengkudu, 55500

Ampang Hilir, Kuala Lumpur, Malaysia

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